Warranty

One year, from the date we ship. We warrant that our cabinet doors, drawer fronts and drawer boxes are free from defects in workmanship and material.

What’s covered

If an item has a defect, we’ll replace it with the same item as you ordered it and pay the shipping both ways. Please report anything you find when your order arrives within 24 hours (see Returns).

What isn’t covered

• Natural characteristics of wood, such as grain, color variation and small knots, and the way wood colors with age and light.
• Damage from handling, storage, installation, moisture or misuse.
• Panels glued up from several boards that are over 24″ wide, including raised panel doors and drawer fronts, because wood expands and contracts with the seasons.
• Unfinished wood that isn’t sealed (primed, painted or finished) within a reasonable time after delivery. Unsealed wood can move and crack.
• The cost of finishing, removing or installing, travel or labor, and any other product used with ours.
• Hardware, which is covered by its maker’s warranty. We’ll help you with a claim.

How to make a claim

chat with us or call 800-257-8263 with your order number, the item, and photos of the problem. We’ll review it and, if it’s covered, make a replacement as a warranty order.