Made-to-order wood products
Cabinet doors, drawer fronts, drawer boxes and panels are made to your sizes and choices, so we can’t take them back once they’re made correctly to your order. Please check your sizes, quantities, wood and finish before you order. Our Measuring Guide can help, and we’re happy to check your list: chat with us or call 800-257-8263.
If something is wrong with your order
Check your order as soon as it arrives. If anything is wrong, such as damage, an item that doesn’t match your order, or a defect, contact us within 24 hours of receiving it with your order number and photos, and keep the packaging until it’s settled. If we made the mistake, or it was damaged in shipping, we’ll remake it to the order you placed and ship it at no charge. Remakes are made to the original order; they can’t include changes or upgrades. Defects that show up later are covered by our Warranty.
Cancellations and changes
Every door, drawer front and drawer box is made to order, and each item on your order moves through our shop on its own. You can ask to cancel or change an item by chatting with us or calling 800-257-8263. What’s possible depends on how far that item has gone:
- Not yet started: cancel or change it in full.
- In production (engineered, cut, assembled or sanded): we refund the item minus the work already done on it, or charge that work toward the change.
- In finishing: we can stop the finish and ship the item unfinished, refunding the finishing cost.
- Packed or shipped: it can’t be cancelled or changed.
Refunds to a card are less a 3% card processing fee. Items being remade can’t be cancelled. We’ll confirm the exact amount before anything is refunded or charged. You can see where each item is in My Account.
Hardware returns
- You can return hardware within 30 days of delivery if it’s new, unopened, unused and undamaged.
- Ask us for a return authorization (RMA) number first: chat with us or call 800-257-8263. Then ship it to the address below with the RMA number on the label. We recommend insuring it; we aren’t responsible for returns lost in transit.
- Returns have a 20% restocking fee. Shipping, both ways, isn’t refunded, unless we sent the wrong item.
- Hardware cut or made to your specifications, special-order items, and Amerock designer knobs and pulls can’t be returned.
RMA: (your RMA number)
Returns Department
5 Industrial Blvd.
Sauk Rapids, MN 56379
Refunds
Refunds go back to the way you paid, or to store credit if you prefer. Card refunds usually appear in 5–10 business days, depending on your bank.
Questions about your project?
Talk to the people who build your doors.