We’re excited about the opportunity to be your cabinet parts supplier. We understand that ordering custom wood products online can be overwhelming! Our goal is to make your experience as smooth as possible. Please read the following so you are aware of lead times and shipping information.
Making Your Order
Production and Lead Times
When your order goes into production you will receive an email within 2 business days notifying you of the Estimated Delivery Date. See below for current general production lead times. Add 2-5 days for shipping time.
|Product Category||Estimated Lead Time||Rush (orders over $85)|
|Hardware and Tools||2-5 Business Days||Not Available|
|Raw Tenon Doors & Drawer Fronts||10-12 Business Days||6-8 Business Days|
|Raw Miter Doors & Drawer Fronts||10-12 Business Days||6-8 Business Days|
|Dovetail Drawer Boxes (Raw)||13-15 Business Days||Not Available|
|Doweled Drawer Boxes||5-6 Business Days||4 Business Days|
|RTF & HDF Doors & Drawer Fronts||12-14 Business Days||Not Available|
|Primed & Clear Coated Custom Products||15-17 Business Days||Not Available|
|Painted Custom Products||20-22 Business Days||Not Available|
Expedited production is available for custom wood product orders over $85.00. Simply select that option (based on availability in above chart) on the Checkout Page. Actual shipping time is variable based on the size of order. There is a 30% up-charge for expedited production.
Orders over $120 include FREE Shipping in the Continental US and Canada.
Once your order is complete you will receive a notification that it has shipped. Check that notification for tracking information.
Smaller residential and commercial orders ship via FedEx 2-Day Air while larger residential orders ship UPS ground. Large orders shipped to commercial locations will go LTL. All custom wood products are sent “Signature Required”. If you are not available to receive your shipment, please make arrangements to sign online with the courier by following the link in your shipment tracking email. The Cabinet Door Store is not responsible for orders returned by the courier.
Hardware generally ships separately from custom wood product orders via USPS, UPS, FedEx, or SPEE-DEE.
Shipping Damage Claims
Upon receiving a shipment, please be sure to inspect for any signs of damage that may have occurred during shipping before signing the waybill. If there are any signs of damage please notify the driver and request a claim inspection to be performed by the freight carrier. If you suspect any damage at all, please sign the waybill “DAMAGED” as most companies do not want their drivers waiting around while you inspect each package and the product inside.
If after removing the packaging some damage is noted, it is important to keep the original packaging, your copy of the waybill and contact The Cabinet Door Store Customer Service Specialist within 24 hours. All packaging, product, and the waybill must be kept on hand until the claim is approved. The Cabinet Door Store will contact the freight company to inquire if a claim can still be made. Your assistance to provide information for a quick and proper claim is extremely important. When contacting us to notify us of the claim, be sure to have The Cabinet Door Store Order Number, the waybill, photos and any other information available to allow for a quick and proper claim.
15% OFF Large Orders
No Code Needed.