We’re excited about the opportunity to be your cabinet parts supplier. We understand that ordering custom wood products online can be overwhelming! Our goal is to make your experience as smooth as possible. Please read the following so you are aware of lead times and shipping information.
Making Your Order
For fastest service, your order can be placed right here on our website.
Have a list? Send it to us in Chat with Us: a photo of a handwritten list, a PDF, an Excel or CSV file, or the sizes typed in. We go through it with you, ask about anything unclear, price it, and add it to your cart once you say yes. Or call 800-257-8263.
While we are happy to enter customer orders, you are responsible to confirm all measurements and options before making payment. Once your order is placed and paid for, we check it for possible errors and immediately put it into Production. We will not take responsibility for incorrectly entered orders.
Cancellations and Changes
Every door, drawer front and drawer box is made to order, and each item on your order moves through our shop on its own. You can ask to cancel or change an item by chatting with us or calling 800-257-8263. What’s possible depends on how far that item has gone:
- Not yet started: cancel or change it in full.
- In production (engineered, cut, assembled or sanded): we refund the item minus the work already done on it, or charge that work toward the change.
- In finishing: we can stop the finish and ship the item unfinished, refunding the finishing cost.
- Packed or shipped: it can’t be cancelled or changed.
Refunds to a card are less a 3% card processing fee. Items being remade can’t be cancelled. We’ll confirm the exact amount before anything is refunded or charged. You can see where each item is in My Account.
Production and Lead Times
***NOTICE*** We diligently update the chart below based on the volume of orders, but please know that these are our best current estimates. We recommend waiting until your order ships to schedule your project’s installation and/or finishing.
| Product Category | Estimated Lead Time |
|---|---|
| Hardware and Tools | 2-5 Business Days |
| Raw Doors & Drawer Fronts (Tenon, Slab and MDF) | 12-15 Business Days |
| Unassembled Dovetail Boxes | 8-10 Business Days |
| Assembled Dovetail Boxes | 10-12 Business Days |
| Primed Custom Products | 18-20 Business Days |
| Painted Custom Products | 20-25 Business Days |
| Stained & Clear Coated Fronts | 20-25 Business Days |
| Custom Finish Matches | 20-25 Business Days* |
Add 2-5 days to Lead Time for Shipping time. When your custom wood order goes into production, you will receive an email notification of the estimated shipping date within 3-5 business days. If you have not seen the email, please check your Spam/Junk folder.
*The lead time for orders with a Custom Matched Finish does not start until we receive and confirm the match.
RUSH Orders
We no longer offer rush service. Please refer to the standard lead time chart before placing your order.
Shipping
Orders of $139 or more ship free to the continental US. Shipping costs, carriers, tracking, and what to do if something arrives damaged are on our Shipping & Delivery page. Please check your order when it arrives and report any problem within 24 hours.
Questions about your project?
Talk to the people who build your doors.