Our Process

We’re excited about the opportunity to be your cabinet parts supplier. We understand that ordering custom wood products online can be overwhelming! Our goal is to make your experience as smooth as possible. Please read the following so you are aware of lead times and shipping information.

Making Your Order

Orders can be placed right here on our website. Large or special orders can be made by emailing your list to [email protected], or calling 800-257-8263. Once your order is placed and paid for, we check it for possible errors. We then put the order into Production.

Production

When your order goes into production you will receive an email within 2 business days notifying you of the Estimated Delivery Date. See below for current general production lead times. Add 2-4 days for shipping time.

Product Estimated Lead Time Rush Time
Hardware and Tools 2-5 Business Days Not Available
Unfinished Doors & Drawer Fronts 8-12 Business Days 5-7 Business Days
Dovetail Drawer Boxes 8-12 Business Days 5-7 Business Days
Doweled Drawer Boxes 8-12 Business Days 5-7 Business Days
RTF & HDF Doors & Drawer Fronts 9-11 Business Days 5-7 Business Days
Primed Doors & Drawer Fronts 15-17 Business Days Not Available
Painted Doors and Drawer Fronts 19-20 Business Days Not Available

RUSH Orders

If you need your custom wood product order expedited there is a 30% up-charge. Simply select that option (based on availability in above chart) on the Checkout Page. Actual shipping time is variable based on the size of order.

Shipping

Orders over $120 include FREE Shipping.

Once your order is complete you will receive a notification that it has shipped. Check that notification for tracking information.

Wood Products

Smaller residential and commercial orders ship via FedEx 2-Day Air while larger residential orders ship UPS ground. Large orders shipped to commercial locations will go LTL.

Hardware

Hardware generally ships separately from custom wood product orders via USPS, UPS, FedEx, or SPEE-DEE.

Shipping Damage Claims

Upon receiving a shipment, please be sure to inspect for any signs of damage that may have occurred during shipping before signing the waybill. If there are any signs of damage please notify the driver and request a claim inspection to be performed by the freight carrier. If you suspect any damage at all, please sign the waybill “DAMAGED” as most companies do not want their drivers waiting around while you inspect each package and the product inside.

If after removing the packaging some damage is noted, it is important to keep the original packaging, your copy of the waybill and contact The Cabinet Door Store Customer Service Specialist within 24 hours. All packaging, product, and the waybill must be kept on hand until the claim is approved. The Cabinet Door Store will contact the freight company to inquire if a claim can still be made. Your assistance to provide information for a quick and proper claim is extremely important. When contacting us to notify us of the claim, be sure to have The Cabinet Door Store Order Number, the waybill, photos and any other information available to allow for a quick and proper claim.

Rolson Hendricks
Rolson Hendricks
RTF Shaker Cabinet Door
"I ordered cabinet doors, drawer fronts, and hinges. The items were prepared and shipped quickly. The quality of the product is very good - I would highly recommend their products."
Tobias A.
Tobias A.
Covington Cabinet Door
"Here are a few pictures of the remodel. Let me know what you think. The cabinets turned out great. Thanks again for all the assistance."
Roberto
Roberto
Edgewater Cabinet Door
"The doors are exactly what I wanted. Made solid which I was worried about. Great product. Good delivery time!"
Edward S.
Edward S.
Covington Cabinet Door
"Great communication, timely delivery, and the cabinet doors look great!"
Dennis J.
Dennis J.
Shaker Cabinet Door
"The doors were perfect - exactly what I asked for on their website at a reasonable price."
Craig
Doors were well built and lead time was reasonable.

15% OFF Large Orders

Ordering 30+ 5-PC Drawers and/or Drawer Fronts? Get 15% off your order.
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