Our Process
We’re excited about the opportunity to be your cabinet parts supplier. We understand that ordering custom wood products online can be overwhelming! Our goal is to make your experience as smooth as possible. Please read the following so you are aware of lead times and shipping information.
Making Your Order
For fastest service, your order can be placed right here on our website.
Large or special orders can be made by emailing your list to [email protected], or calling 800-257-8263.
While we are happy to enter customer orders, you are responsible to confirm all measurements and options before making payment. Once your order is placed and paid for, we check it for possible errors and immediately put it into Production. We will not take responsibility for incorrectly entered orders.
Production and Lead Times >
RUSH Orders
We no longer offer rush service. Please refer to the standard lead time chart before placing your order.
Shipping
Orders over $139 include FREE Shipping in the Continental US and Central Canada. Shipping to Western and Eastern Canada and Alaska require shipping fees. You can see shipping charges on the Checkout Page once you enter your shipping address.
Once your order is complete you will receive a notification that it has shipped. Check that notification for tracking information.
Wood Products
Small residential and commercial orders ship via UPS or FedEx, while medium-sized residential and commercial orders ship via UPS ground. Large orders shipped to residential and commercial locations will ship via LTL. If you are unavailable to receive your shipment, please make arrangements to sign online with the courier by following the link in your shipment tracking email. The Cabinet Door Store is not responsible for orders returned by the courier.
Hardware
Hardware generally ships separately from custom wood product orders via USPS, UPS, FedEx, or SPEE-DEE.
Shipping Damage Claims
Upon receiving a shipment, please be sure to inspect for any signs of damage that may have occurred during shipping before signing the waybill. If there are any signs of damage please notify the driver and request a claim inspection to be performed by the freight carrier. If you suspect any damage at all, please sign the waybill “DAMAGED” as most companies do not want their drivers waiting around while you inspect each package and the product inside.
If after removing the packaging some damage is noted, it is important to keep the original packaging, your copy of the waybill and contact The Cabinet Door Store Customer Service Specialist within 24 hours. All packaging, product, and the waybill must be kept on hand until the claim is approved. The Cabinet Door Store will contact the freight company to inquire if a claim can still be made. Your assistance to provide information for a quick and proper claim is extremely important. When contacting us to notify us of the claim, be sure to have The Cabinet Door Store Order Number, the waybill, photos and any other information available to allow for a quick and proper claim.
