Would love to discuss with someone….Thank you, G Owsley
cabinetdoor
Store manager
Hi Gina,
Sorry to hear you’re not happy! We’re here 8-5 Monday-Friday. You can email us at [email protected] or call us at 800-257-8263. We’d be glad to discuss this with you!
Not one piece fit. Had to router out all side panels to fit drawer base on everyone of the drawers.
cabinetdoor
Store manager
Hi Janet,
Sorry to hear you’re not happy! Unfortunately, this is the first we’ve heard you had any issues. Please send photos of the issues to [email protected] so we can help you.
The dove tails and bottom panel groove on one of the drawer’s back panel is mis-aligned — does not fit together.
cabinetdoor
Store manager
Hi Gordon!
So sorry to hear about this issue! This is the first we’ve heard that you had a problem. Please send photos and a description of the issue to us at [email protected]. We are happy to quickly take care of this for you!
Door quality was fine. Very unhappy that I paid extra for the boring to be completed and the door arrived with no boring.
cabinetdoor
Store manager
Hi Emily,
So sorry to hear you’re not happy! This is the first we heard about it! You ordered a single door and requested “Lazy Susan” Slave Mount – Screw-On – 37mm. Is that really what you needed? Please email a photo of what you got to [email protected]. We’re more than happy to give credit if you did not receive what was ordered.
We thought we measured correctly the depth of the drawer and ordered the slides according to your site. Upon installation they did not fit. We tried to go thru your support team yet they were not able to help us. We are not sure if it was our mistake as the measuring instructions were not clear on your web site since the slide added additional length to the drawer. We were hoping to get this resolved but your team said it was on us. We are disappointed with your assistance as we could not use the drawers and feel we wasted our money.
Would love to discuss with someone….Thank you, G Owsley
Hi Gina,
Sorry to hear you’re not happy! We’re here 8-5 Monday-Friday. You can email us at [email protected] or call us at 800-257-8263. We’d be glad to discuss this with you!
Not one piece fit. Had to router out all side panels to fit drawer base on everyone of the drawers.
Hi Janet,
Sorry to hear you’re not happy! Unfortunately, this is the first we’ve heard you had any issues. Please send photos of the issues to [email protected] so we can help you.
The dove tails and bottom panel groove on one of the drawer’s back panel is mis-aligned — does not fit together.
Hi Gordon!
So sorry to hear about this issue! This is the first we’ve heard that you had a problem. Please send photos and a description of the issue to us at [email protected]. We are happy to quickly take care of this for you!
Door quality was fine. Very unhappy that I paid extra for the boring to be completed and the door arrived with no boring.
Hi Emily,
So sorry to hear you’re not happy! This is the first we heard about it! You ordered a single door and requested “Lazy Susan” Slave Mount – Screw-On – 37mm. Is that really what you needed? Please email a photo of what you got to [email protected]. We’re more than happy to give credit if you did not receive what was ordered.
We thought we measured correctly the depth of the drawer and ordered the slides according to your site. Upon installation they did not fit. We tried to go thru your support team yet they were not able to help us. We are not sure if it was our mistake as the measuring instructions were not clear on your web site since the slide added additional length to the drawer. We were hoping to get this resolved but your team said it was on us. We are disappointed with your assistance as we could not use the drawers and feel we wasted our money.
Hi Dennis,
Sorry to hear you’re not happy! However, measuring instructions are clear on the product page (https://cabinetdoor.store/product/blum-tandem-soft-close-drawer-slide-kit/#tab-choosing-a-slide-kit).
According to the photo you sent, you ordered the incorrect size. We have no record that you asked for assistance before making your order.
We are available to help Mon-Fri by phone at 800-257-8263 or email at [email protected]